When I've Done What: My Resume

GENEVIEVE WILLIAMS (contact me)

Summary

Diversified experience in fast-paced environments. Over three years experience with premier online retailer. Excellent oral and written communication skills, solid writing and editing background. Motivated, efficient, creative, organized, comfortable in dynamic environment.

Experience

Freelance Writer, 2000-present
Contributor to Amazon.com, Blues Revue, Dirty Linen, Tekbug, Tablet, Puget Sound Computer Source, and other publications. Wrote and revised entries for library reference series. Assemble bi-weekly events calendar for Tablet Newspaper. Volunteer grantwriter for Hugo House.

UNIVERSITY OF WASHINGTON, Seattle, WA
Engineering Library Reference Desk Assistant, April 2004-present
Provide reference assistance in engineering library at major research university.

• Assist patrons in locating print and digital resources pertaining to technical subjects.
• Provide patent assistance in use of PTDL resources, including PTO website and Gazette.
• Research library collection to determine best resources for students, faculty, visiting researchers, and general public.
• Be familiar with engineering reference materials, major serial publications, technical reports and standards, patent and trademark documents, and online library catalog.

ONE REEL, Seattle, WA
Public Relations Coordinator, March-September 2003 (6-month contract)
Support public relations efforts of busy Seattle arts nonprofit.

• Provide PR and other support for 20-date summer concert series (Summer Nights at the Pier, 2000 attendees per event), Washington Mutual Family Fourth event (60,000 attendees), major four-day arts festival (Bumbershoot, 200,000+ attendees), and more.
• Write, copyedit, and proof program and website content, press releases, and advertising.
• Contact artist represtentatives for PR materials related to large-scale events.
• Track publicity contacts, events programming, and media materials, and pay bills.

AMAZON.COM, Seattle, WA
Music Editor, 1998-2000
Assisted in launch and maintenance of music retail site.

• Created award-winning music category page (Keeping the Blues Alive Award, 1999).
• Managed editorial transition from SGML to XML, troubleshooting and employee training.
• Created, assigned, and edited editorial content for Advantage for Music program.
• Created content and managed copy-flow for up to three category pages, plus special projects, on an ongoing basis.

Customer Service Representative, 1996-1998
As senior representative, handled especially complex and challenging customer situations.

• Served as group lead during rapid department growth.
• Diagnosed technical or service failures and implemented solutions, 100+ contacts daily.
• Interviewed and selected candidates for representative positions.

Computer Skills

• Operating Systems: Unix, Windows 2000/9x/NT, MS-DOS, Mac OS X
• Software: Microsoft Office, XmetaL, WordPerfect, Filemaker Pro, E-mail, Web

Education

M.L.I.S., University of Washington, Seattle, WA
     Anticipated graduation date 2005

B.A., Music, Smith College, Northampton, MA
     Minor in Computer Science

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